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Home / FAQ


FAQ


Q. What payment methods do you accept?

A.

We accept various safe payment methods on our site including PayPal Express Checkout, Credit Card through paypal - Visa, MasterCard, Amex and Discover, Credit Card / Visa, Mastercard, AMEX, JCB, Diners, Moneybookers eWallet, VISA and MasterCard through Alipay (Safe, fast and convenient payment method. No surcharge), all Credit Cards / Visa, Mastercard, AMEX, JCB, Diners (powered by Securitypay) - International,.

Q. How long does delivery take on RS3gold?

A.

Usually, it will take between 10 and 30 minutes to complete the delivery after we have received your order. However, the delivery may be delayed in some special cases, such as invalid / wrong order information, game maintenance, updates or server traffic. If you haven’t received your order after 48 hours, we will offer you a full refund.

Q. Refund policy

A.

If you wish to cancel your order when the payment has been confirmed but the order has not been started, we will send you a full refund immediately, and we will permanently delete all of your personal information from our system. If you wish to cancel your order when the payment has been confirmed but the order is partially completed, we will send you a partial refund for how mfuch of the work we have not finished. We will refund you within 24 hours.

Q. How do I get a coupon for my order on RS3gold?

A.

You can always enjoy a lower price by using a coupon. Please pay attention to our sites promotional information and news. You may also find rs3gold official coupons and discount codes shared on some coupon sites and you can contact our 24/7 Live chat Help to get these.

Q. What is RS3gold newsletter? What can I get from your newsletter?

A.

From our newsletter, you will be able to get the latest news of the game as well as best free guide for the game. In addition, you can also get information about all exciting goings on at rs3gold including site news and new promotions.

Q. Why do your prices always change?

A.

The adjustment of our prices is to keep them competitive and compatible with the rest of the market so that we can guarantee you the best price at all times.

Q. Is it safe to buy gold on RS3gold.com?

A.

Yes, you can believe that you will be exactly safe when buy gold on rs3gold. 100% manually gold farmed by our skilled gamers. Mainly choose to safest way to transfer the gold face to face in game. We use encryption, firewalls and other technology and security procedures including McAfee Security Scan and GeoTrust SSL Encryption to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use of your account.

Q. How to register as a member?

A.

Click on the "My Account" link. Choose to create an account and fill in your personal information (name, email address) and login password. Then click to submit your information to begin your membership. You will receive an email shortly afterwards confirming your membership details.

Q. What are the benefits of being a member? Can I buy products without registering?

A.

Yes, you can still buy products from our site without registering; however creating an account will make this process even quicker. You will also be able to track all of your current orders, review your order history and enjoy other member privileges such as reward points and great special offers.

Q. How do you protect my personal data?

A.

Client confidentiality is our top priority. Our company has imposed very strict rules with regards to the disclosing or selling of any client information and offenders will be charged and prosecuted in court for breach of trust.

Q. How to place an order?

A.

First step: Choose the server and products that you want.
Second step: Click “Add to Cart” to add them to your shopping cart. If you want to buy other products, you can continue shopping and add these to the cart as you go. Then click “Proceed to Checkout".
Third step: Fill in all of the required information on the billing page and click “Continue”.
Fourth Step: Choose the payment method that you want to use.
Fifth Step: Check through the order information and confirm.
Final Step: Once your payment has been processed we will send you a confirmation email.
Then simply go to our 24/7 Live Chat Help who will guide you until the completion of your order.
It's that simple!

Q. What should I do after I place an order?

A.

Please contact our 24/7 Live Chat immediately after your payment is completed and they will arrange delivery as soon as possible.

Q. Why do you need to call me to verify my order?

A.

We do this to verify that all the information on your order is valid, to ensure the authorization of your credit card / paypal account and to confirm your identity and ensure your safety. Please note that we use this process for first time buyers only.

Q. How to pay with paysafecard on RS3gold?

A.

1. Exchange cash for Paysafecard if you don’t have one.
2. Choose your product on rs3gold and follow the steps to Checkout.
3. Choose Paysafecard as your payment method.
4. Fill in the 16 digit paysafecard PIN to pay for your product.
5. Your order placed successfully on rs3gold.

Q. What is an E-check and how do I avoid sending one on RS3gold?

A.

A pending e-check is a type of payment option available with PayPal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while PayPal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to rs3gold's account and then delivery can take place immediately.

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Possible account termination when using illegal leveling or illegally obtained gold.

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